CITY CENTER OF
MONITORING AND RAPID RESPONSE OF
AKIMAT OF NUR-SULTAN
CITY –«iKOMEK109»

ABOUT US

COMPANY MISSION

to unite city services for comfortable and safe living, we provide a platform for the active participation of residents in the development of the capital

VISION

a state organization, which goal is to monitor vital activity and safety of the city to ensure a high quality of life in the capital

24-hour reception of appeals on life-support and safety issues

Providing a unified technical infrastructure for effective operation of urban and emergency services

Analysis, identification of system problems of the city and search for the best world practices for their solution and adaptation in the city

Monitoring of quality of service of city services

85%

Solution of 85% life-support appeals from the first call

100%

Responses to appeals in social networks 100%

30000

30 000 video cameras in the city – integration into the City CCTV system

20%

Reduced system issues by 20%

SUBMIT AN APPEAL TO iKOMEK109

Akimat website

Mobile application iKOMEK109

Telegram chat-bot

Mobile application Smart Astana

Write to WhatsApp
+7(747) 109 0109

Dial number

ADMINISTRATION

Zhannat Dubirova

Head

"City center iKOMEK109, built according to the best international and business practices, united all the issues of the city’s life-support by providing a single point of contact for the residents of the capital. We work to improve the quality of service to citizens by city services and departments"

Berik Akhmetov

Deputy Head of Vital and Public services

Assylbek Burbayev

Deputy Head of Security and Operations

Bayan Aldabergenova

Deputy Head of Finance and Analysis

MASS MEDIA ABOUT US