to unite city services for comfortable and safe living, we provide a platform for the active participation of residents in the development of the capital
a state organization, which goal is to monitor vital activity and safety of the city to ensure a high quality of life in the capital
24-hour reception of appeals on life-support and safety issues
Providing a unified technical infrastructure for effective operation of urban and emergency services
Analysis, identification of system problems of the city and search for the best world practices for their solution and adaptation in the city
Monitoring of quality of service of city services
Solution of 85% life-support appeals from the first call
Responses to appeals in social networks 100%
30 000 video cameras in the city – integration into the City CCTV system
Reduced system issues by 20%
Akimat website
Mobile application iKOMEK109
Telegram chat-bot
Mobile application Smart Astana
Dial number
Askar Taksimov
Head
"City center iKOMEK109, built according to the best international and business practices, united all the issues of the city’s life-support by providing a single point of contact for the residents of the capital. We work to improve the quality of service to citizens by city services and departments"
Arystanbek Mazhenov
Deputy Head of Life Affairs
Assylbek Temeshbekov
Deputy Head of Administration, Finance and Technical Support
Yerkanat Tleu
Deputy Head for Rapid Response, Analysis and Quality Control
